FREQUENTLY ASKED QUESTIONS
How much does the shipping cost and how long does it take?
For all orders we offer free standard shipping worldwide.
What are your Guarantee policies?
The most sustainable product is one you purchase only once. Our lifetime guarantee ensures it maintains its original condition for a lifetime.
What are your exchange and return policies?
If you are not satisfied, you can return the plaque within 30 days. We will refund you the full amount without any risk or further questions. The refund will be made using the same payment method used to pay for the goods.
Please request a return via the email. You are responsible for returns to Horizn Studios from outside the EU and UK and associated costs.
We are currently unable to offer exchanges. Please return your item(s) to us and place a new order.
You can find more information here .
How can I return my order?
Simply enter your order details in our contact form and we will immediately send you all the relevant information to process your return.
How do I best care for my Photostone?
Your Photostone will be properly packed before shipping. If you need to clean your Photostone, use a soft cloth and warm water (and a mild soap if necessary) to clean the outside. Do not use abrasive cloths, harsh cleaners, vinegar-based solutions, disinfectants, petroleum distillates, solvents or thinners. To clean the lining, wipe it with a damp cloth and use a mild soap to remove stains if necessary. Remove excess moisture with a fresh towel.